The Coffee Shop Returns & Exchange Policy
At The Coffee Shop, we strive for perfection in every cup. However, we understand that sometimes things don't go as planned. Our Returns & Exchange Policy is designed to ensure every customer is satisfied with their purchase.
- Errors on The Coffee Shop's Part:
- If a mistake occurs due to an error on our end (e.g., incorrect item description or order processing error), we will take full responsibility.
- We will promptly correct the mistake at no additional cost to you. Please contact us to initiate the correction process.
- Errors from Our Roaster's End:
- In the rare event of an error from our coffee roaster, such as wrong grind or incorrect label, we ask you to inform us immediately.
- We will replace the incorrect order and cover all associated costs, including the coffee and shipping fees. We will also ensure the replacement order is expedited.
- External Issues (Shipping or Other):
- For issues related to shipping or external factors (like package theft, damage during shipping, or disputes about receipt despite tracking information), The Coffee Shop will assess each situation individually.
- In these cases, we will work with you to find the best solution, balancing fairness and customer satisfaction. This may involve replacing the order at a shared cost between The Coffee Shop and the customer.
No Return of Coffee Products:
- Please note, we do not accept returns of coffee products due to health and safety regulations and the perishable nature of our products.
- Instead of returning items, we will find an appropriate solution to any issue you face.
How to Report an Issue:
- To report an issue or initiate a replacement, please contact us with your order details and a brief description of the issue.
- We will review your request and provide instructions on how to proceed with the replacement order.
Ensuring Customer Satisfaction:
- Our goal is to ensure that every customer enjoys their experience with The Coffee Shop. If you are not satisfied with your purchase for any reason, please reach out to us so we can make it right.